Staples makes returns easy.
Use any one of the following methods to begin the returns process:
If your order was placed electronically via Order.StaplesAdvantage.com or EWay.com, simply access your order from the Order Status screen; follow the instructions to complete an online return form. This is the preferred method.
Or, complete the Hassle-Free Returns Form on the reverse side of your packing slip. Place the completed Returns Form inside the shipping carton with the merchandise being returned. Failure to complete and enclose this form may delay your credit. Please write on the carton return to Staples and forward to your receiving area.
Return by Phone
Have your packing list ready when speaking to Customer Service as your customer number, order number, items to return, a reason for your return, contact information and method of return will be required.
For all returns requests, we strive to make every effort to be fair and reasonable. If you have any questions, please contact Customer Service or your Staples Account Manager.